Which option deals with managing cases with respect to customer issues in Salesforce?

The correct answer focuses on case support processes, which are critical for managing customer issues in Salesforce effectively. Case support processes encompass the entire workflow involved in handling customer inquiries and problems from the moment they are reported until they are resolved. This includes determining how cases are created, tracked, prioritized, assigned, and ultimately closed.

By implementing structured support processes, organizations can ensure that customer cases are managed efficiently. This includes setting standards for response times, escalation procedures in cases where issues are not resolved in a timely manner, and methods for effectively communicating with customers throughout the case lifecycle. This comprehensive approach is essential for improving customer satisfaction and productivity within service teams.

While other options, such as dashboards, escalation policies, and assignment rules, are components of the case management experience and play supportive roles in managing customer issues, they do not cover the full scope of managing the overall processes. Case support processes integrate these elements to provide a holistic view of case management, making it the most comprehensive and appropriate choice in this context.