Kryterion Practice Exam

Question: 1 / 400

What configuration should ensure each Case gets a valid Owner?

Create a Workflow Rule that checks for a blank Owner field

Define the Default Case Owner in Support Settings

Defining the Default Case Owner in Support Settings is a strategic approach to ensure that every case has a valid owner assigned automatically. This configuration ensures that in the absence of a specific assignment, cases are still directed to a designated individual or queue, preventing situations where cases remain unassigned and potentially impacting customer support efficiency. By setting this up in the Support Settings, it minimizes the risk of human error and maintains a consistent process flow, which is crucial for timely case management and resolution.

While other options might address specific scenarios, they do not provide the same level of assurance or automatic fallback for case ownership that a designated Default Case Owner does. This makes it a reliable solution for maintaining ownership continuity across all cases.

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Create a Validation Rule based on the Created By field

Configure a default value for the Case Owner field

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