What should the System Administrator check when users cannot find a Custom Report Type?

When users are unable to find a Custom Report Type, confirming that the new Report Type is deployed is a crucial step. Custom Report Types must be deployed before they become available to users. If the Report Type is in development or not activated, it won't be visible in the Report Builder or accessible by the user profiles.

Deployment ensures that the Report Type is fully integrated into the system, allowing users to utilize it effectively for reporting purposes. It's essential to check the deployment status as part of troubleshooting when dealing with access issues, as this commonly resolves the problem of invisibility within the reporting tools.

While checking user profiles and permissions is important, it presupposes that the Report Type is already available in the system. Therefore, ensuring that the Report Type is deployed is the primary step to take in this scenario.