What should a System Administrator do to assign a Service Cloud Console license to a user?

To assign a Service Cloud Console license to a user, the correct action is to enable the "Service Cloud User" checkbox on the user record detail page. This step is necessary because, in Salesforce, the Service Cloud Console license is directly linked to the user’s capabilities in providing customer support and managing service-related tasks. By enabling this option, you are granting the user access to specific features and functionalities that are tailored for Service Cloud, thereby allowing them to effectively work within the Service Console environment.

The other options do not directly lead to the assignment of a Service Cloud Console license. Permission Set License Assignments are meant for granting additional permissions but not specifically for enabling the Service Cloud features. Enabling Service Console in Support Settings is a configuration step that impacts the organization as a whole but does not assign licenses to individual users. Cloning a Sample Console may create a new interface but does not confer the necessary license that is tied to the user's record. Thus, enabling the Service Cloud User option on the user record is the definitive step in this process.