What features should be implemented for customers to quickly access their support request numbers?

The selection of auto-response rules is pertinent for quickly providing customers with their support request numbers. These rules enable automated responses to customer inquiries as soon as they submit support requests. By configuring these rules effectively, customers can receive immediate acknowledgment of their requests, along with vital information such as their unique support request numbers.

This automation not only enhances customer satisfaction by ensuring prompt communication but also streamlines administrative processes. Customers do not need to wait for a representative to respond; they can easily access relevant information via the automated message sent after their request is logged.

In contrast, the other options serve different functions that may not directly address the need for quickly informing customers about their support request numbers. Case feed layout actions typically enhance the administrative view of cases rather than improve customer communication. Case comment notifications inform customers about updates on their existing requests but do not provide initial acknowledgement. A self-service portal offers customers a place to find solutions and manage their requests, but it may not provide instant feedback immediately upon request submission. Thus, auto-response rules stand out as the most effective feature for quickly delivering support request numbers to customers.