What are two benefits of using Data Categories with Salesforce Knowledge?

Using Data Categories with Salesforce Knowledge offers several advantages, one of which is the ability to classify articles into groups. This categorization helps organize information, making it easier for users to find relevant content quickly. By grouping articles based on specific criteria or topics, businesses can streamline the knowledge management process, enable targeted access to information, and enhance user experience by providing contextually relevant articles.

This organization is vital for effective knowledge sharing within an organization, allowing users to navigate through a large repository of articles to locate what they need without unnecessary difficulty. Well-structured categories can also lead to improved search functionality, as users can filter results based on these classifications.

The other options mention features related to article interaction and access but do not directly pertain to the key benefit of organizing information through categorization.