What action should an admin take to send a welcome email when a Contact's status is "New" and the email is known?

To send a welcome email when a Contact's status is "New" and the email address is known, updating the flow with a decision to send the email when needed is an effective approach. In this context, using a flow enables the admin to create a more dynamic and responsive process.

With flows, you can leverage decision elements to evaluate conditions, such as whether the Contact's status is "New." This allows for precise control over when the email should be sent. The flow can check the status and confirm that the email field is populated, ensuring that the action is only executed under the right circumstances.

Additionally, flows provide flexibility to incorporate complex logic beyond just sending an email, which can be beneficial for scaling the automation. This makes it a superior choice compared to solely relying on simpler tools like process builders or workflow rules, which might lack the nuanced decision-making capabilities of flows. This choice aligns well with modern best practices for automating processes within CRM systems.