If Ursa Major Solar has a private data access model for cases, what actions can provide appropriate access?

A private data access model for cases means that only users with specific permissions can view and interact with those cases. In this context, configuring pre-defined case teams and assignment rules is critical for providing appropriate access.

When administrators set up pre-defined case teams, they can ensure that only the necessary team members are included for specific cases, based on roles, expertise, or other criteria. Assignment rules can automate case distribution to the right users, making it easier to maintain control over who has access to sensitive or specific case information. This combination creates a structured approach to access management, fitting well within the framework of a private data access model.

The other actions described do not adequately ensure that access is managed in a systematic way. For instance, while escalating case ownership to product specialists can help in some scenarios, it may not provide comprehensive access control necessary for a private data model. Similarly, ad hoc case teams rely on manual input from the case owners, which can lead to inconsistencies and potential access issues. Configuring pre-defined teams and assignment rules is the most effective and reliable method for managing access in this context.