How should a System Administrator give product specialists visibility to all Cases involving their product line?

The correct choice reflects an effective method for enhancing collaboration and visibility among product specialists regarding the cases that pertain to their specific product line. By creating a pre-defined Case Team for each group of product specialists, the administrator can ensure that all relevant cases are systematically assigned to the appropriate teams.

This approach leverages the functionality of Case Assignment Rules, which can automatically route cases to the defined Case Teams based on specified criteria. As a result, each product specialist will be able to access all cases related to their respective products without requiring manual updates or individual case ownership changes. This method not only streamlines the workflow but also provides clarity in accountability and ownership of cases, as each team member clearly understands their roles regarding specific cases.

Additionally, by organizing product specialists into predefined teams, the administrator maintains a structured environment that can scale as the product line grows or changes. This structure reduces the risk of oversight, as product cases are persistently associated with the correct specialists while fostering clearer communication and collaboration among team members.