How can a Salesforce Administrator troubleshoot email alerts not being received by a new Support Engineer?

Verifying the user's email address is a crucial step in troubleshooting when a new Support Engineer is not receiving email alerts. If the email address associated with the Support Engineer's user account is incorrect, inactive, or improperly formatted, none of the email alerts triggered by workflows or other automation will successfully reach them. This verification ensures that the intended recipient is set up correctly in the system, thereby eliminating any straightforward issues related to their email configuration.

Checking the Workflow evaluation criteria, the use of the correct Email Template, and whether the Workflow Rule is active are all important factors in ensuring that the email alerts are configured and triggered properly. However, if the recipient's email address is incorrect, even perfectly configured alerts won’t reach the user. Therefore, confirming the integrity of the user's email address is essential and often the first step in diagnosing email delivery issues.