What functionality can a System Administrator use to automatically assign Cases based on specific criteria?

A System Administrator can use Assignment Rules to automatically assign Cases based on specific criteria. This functionality allows the administrator to define a set of conditions that determine how incoming Cases are distributed to users or queues. By setting up these rules, cases can be assigned based on attributes such as the case type, the customer’s location, or the priority level of the case. This process ensures that cases are directed to the appropriate person or team who is best suited to handle them, enhancing response times and improving overall efficiency in case management.

The other options serve different purposes. Queue Settings are utilized for managing groups of users who can share the workload of cases but do not automate the assignment process based on specific criteria. Workflow Rules are designed to trigger actions such as sending notifications or updating fields when certain conditions are met, but they do not handle case assignment directly. Approval Processes are workflows meant for managing the approval of requests or changes within a system, rather than for the automatic assignment of cases. Therefore, Assignment Rules are unequivocally the correct mechanism for the specified functionality.